Reporting an Incident

Tekyeka's support system is available to all providers via Menu > Support. Use it to report safety incidents, customer misconduct, payment issues, or any platform problem that needs team review.

What to Report

1. 1

   Safety incident

   • Any situation where you felt unsafe, threatened, or were injured on the job
2. 2

   Customer misconduct

   • Abusive behavior, harassment, or failure to be present for an agreed mobile service
3. 3

   Payment discrepancy

   • If a payout was incorrect, missing, or significantly delayed beyond the expected window
4. 4

   Platform or app issue

   • Technical bugs, status update failures, or anything in the hub not working correctly

How to Report

1. 1

   Open Support

   • Tap Menu > Support from the provider hub
2. 2

   Describe the incident

   • Include the job ID, customer name, date, time, and a clear description of what happened
   • Attach photos or screenshots if applicable
3. 3

   Submit

   • The Tekyeka team reviews all reports and responds via in-app notification or email

Emergency Situations

Call 911 first if you are in immediate danger. Once you are safe, report to Tekyeka via Menu > Support so the team can take action on the account.