Filing a Provider Dispute

If you have an issue with a completed job — a false customer claim, a billing error, or a payment discrepancy — you can initiate a review through Tekyeka support.

How to File

1. 1

   Go to Menu > Support

   • Open the hub menu and tap Support
2. 2

   Reference the job

   • Include the job ID, date, and customer name so the team can locate it immediately
3. 3

   Describe the issue clearly

   • Explain what was agreed, what happened, and what the specific discrepancy is
   • Attach before/after photos, in-app message history, or any supporting evidence
4. 4

   Submit

   • The Tekyeka team reviews all provider disputes manually
   • You will be notified of the outcome via in-app notification and email

If a Customer Filed Against You

If a customer opens a dispute on one of your completed jobs, your payout for that job is held until the dispute is resolved. You will be notified and may be asked to provide supporting evidence. See the When a Customer Files a Dispute article for what to expect.