Tekyeka Fees

A. Service Payment and Other Amounts Owed by the Customer

All amounts owed and/or to be paid by you shall be set out in an invoice ("Invoice(s)"), which will include the service-related fees and Tekyeka fees, each as described in more detail below in this Section A. By providing a payment method and accepting a Provider's offer, you authorize us and our payment processor to charge your payment method for the full amount at the time of offer acceptance. Payment is collected at booking, prior to service commencement, and, upon completion of the service, a brief dispute-review period applies before funds are released to the Provider. If we are unable to charge your existing payment method, you authorize us to use any payment methods you have previously linked to your account. To update your existing payment preferences, go to Your Account and visit Billing Info. You acknowledge and agree that we may prevent you from booking future services, if any amounts remain outstanding on your account. Unless otherwise expressly stated in this Agreement, all fees (including, without limitation, the Service Payment and all Tekyeka fees) are non-refundable, except as described in Section F (Cancellation Fees).

1. Service-related fees

The Customer is responsible for paying the following associated with each service:

• The fee for the service, at the Provider's rates and as agreed-upon by the Customer and the Provider (the "Service Payment"),
• Any out-of-pocket expenses agreed-upon by the Customer and the Provider and submitted by the Provider in connection with the service (e.g., parts, materials),
• A tip or gratuity, as applicable, which may be added to the Invoice by, or at the direction of, the Customer (all of which shall go directly to the Provider),
• A credit card processing fee, as applicable, and

2. Tekyeka fees

In addition to the amounts owed for the service as set out in Section A(1) above, Tekyeka charges, and the Customer is responsible for paying, the following fees associated with each service:

• The service charge that Tekyeka assesses to the Customer for access to and information regarding Providers;
• The platform fee that Tekyeka assesses for customer support, dispute resolution services, and other various services;
• Taxes or similar charges, as described in Section E below; and
• Applicable cancellation charges (see Section F below for details).

Tekyeka reserves the right to change its fees at any time and will notify Customers of any fee changes in accordance with Section 17 of the Terms. If you disagree with a Tekyeka fee change, you may cease using the Platform and terminate the Agreement, at any time, pursuant to Section 8 of the Terms. Providers have no authority to, and may not, modify all or any part of Tekyeka's fees.

3. In-App Payment Flow

All service payments are processed through PayPal, our third-party payment processor. The payment flow is as follows:

• Customer Payment: The Customer pays the total amount due via PayPal at the time of booking, which includes the Service Payment (Provider's quoted rate) plus any applicable Tekyeka fees, taxes, and processing fees.
• Provider Payout: The Provider receives 100% of the Service Payment quoted to the Customer. Tekyeka does not deduct any platform fee or commission from the Provider's earnings. Payouts are processed via Mercury ACH bank transfer after a brief post-completion dispute review period.
• Tekyeka Fees: Tekyeka's fees (service charge, platform fee, cancellation fees) are paid separately by the Customer and are not deducted from the Provider's payment.

This payment structure ensures that Providers receive their full quoted amount for services performed, while Customers cover the platform costs for using Tekyeka's services.

B. Amounts Owed by Providers

Providers will be responsible for (1) paying registration fees, if applicable, and (2) repaying to Tekyeka or the payment processor any erroneous payments or other amounts received by the Provider.

C. Payment Service Provider ("PSP")

All amounts owed and/or to be paid by any User must be paid through the PSP. The Customer will be required to provide their payment method details to Tekyeka and the PSP. The Provider will be required to set up an account with the PSP, which requires registration with the PSP, consent to the terms of service of the PSP (the "PSP Services Agreement"), and completion of a vetting process and/or account validation. Tekyeka is not a party to any PSP Services Agreement, and has no obligations, responsibility or liability to any Provider or other party under any PSP Services Agreement.

D. Fraud

Notwithstanding anything herein to the contrary, the Customer will not be held responsible for transactions that are identified by Tekyeka as potential or confirmed fraud; provided that the Customer did not contribute to or cause (directly or indirectly, in any part) such fraud. In these instances, a transaction may be declined, frozen or held until investigation is complete.

E. Sales Tax Collection and Remittance

Users of the Platform may be liable for taxes or similar charges (including VAT, if applicable in the country where the service is performed), which are imposed on the services performed and/or fees paid under the Agreement and must be collected and/or paid.

In certain jurisdictions, applicable rules require that we collect and/or report tax and/or revenue information about you to applicable tax authorities. You agree that Tekyeka may issue, on your behalf, receipts or similar documentation to facilitate accurate tax reporting, and use of your account may be paused until such documentation is provided.

Notwithstanding anything herein to the contrary, however:

Providers remain fully responsible and liable for, and in charge of, compliance with all tax obligations applicable to the Provider and the services (including performance thereof), (including, without limitation, filing their tax returns (such as, as applicable, VAT) and paying taxes (such as, as applicable, VAT)) relating to the services performed by them for the benefit of their Customers. Providers should consult with their own tax advisors to ensure compliance with applicable tax and reporting requirements.

Tekyeka is neither responsible nor liable for ensuring Users' compliance with applicable tax obligations. Without limitation, Tekyeka shall not be held responsible for any breach of a Provider's tax obligations, including (without limitation) that Tekyeka shall not be held jointly and severally liable for taxes, interest on overdue taxes, or for any penalties or fines that would be owed by the Provider. Tekyeka may (i) request the Provider to confirm and/or demonstrate that they are up to date with their tax obligations (including social contributions, if applicable); and (ii) deactivate a Provider's account or limit their use of or remove the Provider from the Platform upon (1) a determination from the applicable tax authorities that such Provider has failed to comply with tax obligations (such as VAT), or (2) if the Provider is unable or unwilling to confirm and/or demonstrate their compliance with their tax obligations, upon request.

F. Cancellation Fees

Customers may cancel a service request at any time. However, the Customer may be billed a cancellation fee under certain circumstances. Please consult the Cancellation Policy below.

Cancellation Policy

For Customers (Vehicle Owners):

Cancellation fees are based on the job status at the time of cancellation:

• Open status: No charges. You may cancel without any fee.
• Booked status: 100% refund. No cancellation fee charged.
• En Route status: $4.50 cancellation fee retained from your payment — the Provider is compensated $2.99 for wasted time and travel.
• Arrived status: $7.50 cancellation fee retained from your payment — the Provider is compensated $6.50 for travel and time invested on-site.
• In Progress status: Cancellation not permitted. You must file a dispute through the Tekyeka dispute resolution process. The Tekyeka team will review the case, collect evidence, and may contact you for additional details to determine the outcome.
• Completed status: Cancellation not permitted. Any issues must be resolved through the dispute/report process handled by the Tekyeka team.

For Providers (Mechanics):

• Providers may cancel while a job is in Booked, En Route, or Arrived status with no charges to the Customer — the Customer always receives a full refund.
• Provider cancellation rates are monitored. High cancellation rates or patterns of poor service may result in account restrictions, reduced visibility, or deactivation.
• Tekyeka reserves the right to take action against Providers with consistently poor service records or excessive cancellations.

G. Subscription Terms

Tekyeka offers subscription plans for both Customers (Vehicle Owners) and Providers (Mechanics). Subscription plans provide enhanced features, increased limits, and priority access. By subscribing to a plan, you agree to the terms set forth in this Section G.

1. Plan Limits and Caps

Each subscription plan has specific limits and caps on usage. These limits are detailed on the Pricing page and include:

• For Customers: Number of vehicles (Free: 1, Plus: 5, Business: 10), active jobs at a time, offer matches per job, and AI-powered diagnoses per week (Free: 1, Plus: 3, Business: 5) based on plan tier.
• For Providers: Number of offers per month (Free: 100, Pro: 500, Elite: 1,500), concurrent active job cap (Free: 1, Pro: 3, Elite: 5), wave placement priority (Free: standard, Pro: earlier, Elite: earliest), verified badge (Pro and Elite), and access to performance stats based on plan tier.

If you exceed your plan limits, you may be prompted to upgrade to a higher tier or your access to certain features may be temporarily restricted until the next billing cycle.

2. Billing Cycle and Auto-Renewal

Subscriptions are billed on a monthly recurring basis. Your subscription will automatically renew each month unless you cancel before the renewal date. You will be charged the subscription fee on the same date each month as your initial subscription date.

By subscribing, you authorize Tekyeka to charge your payment method on a recurring basis until you cancel your subscription. You must keep your payment method information up to date to avoid service interruptions.

3. Payment Processing

All subscription payments are processed through PayPal. Charges will appear on your PayPal account activity as "Tekyeka" or similar descriptor. Tekyeka does not store your full payment card information; all sensitive payment data is handled securely by PayPal.

4. Payment Failures

If a subscription payment fails due to insufficient funds, expired card, or other reasons, Tekyeka will attempt to retry the payment. If payment cannot be processed after multiple attempts, your subscription may be downgraded to the Free tier or suspended until payment is successfully completed.

You are responsible for ensuring your payment method is valid and has sufficient funds. Tekyeka is not liable for any service interruptions resulting from payment failures.

5. Plan Changes (Upgrades and Downgrades)

You may upgrade or downgrade your subscription plan at any time through your account settings or the Pricing page.

• Upgrades: When upgrading to a higher tier, you will be charged the prorated difference between your current plan and the new plan immediately. Your new plan limits and features will be available immediately.
• Downgrades: When downgrading to a lower tier, the change will take effect at the start of your next billing cycle. You will continue to have access to your current plan's features until the end of the current billing period. No refund will be provided for the difference in price.

6. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing cycle. You will continue to have access to your paid plan features until the end of the billing period for which you have already paid.

After cancellation, your account will be downgraded to the Free tier. No further charges will be made to your payment method after the current billing cycle ends.

7. Subscription Refunds

Subscription fees are non-refundable except as required by applicable law. If you believe you are entitled to a refund due to billing error, service interruption, or other valid reason, please contact Tekyeka support at [email protected].

Refund requests will be evaluated on a case-by-case basis. Tekyeka reserves the right to deny refund requests that do not meet our refund policy criteria.

8. Data Retention After Cancellation

Upon cancellation or downgrade to the Free tier, your account data, including job history, reviews, and profile information, will be retained in accordance with Tekyeka's Privacy Policy. You will not lose access to your historical data, but you may lose access to premium features associated with your paid plan.

If you wish to permanently delete your account and all associated data, you must submit a request through your account settings or contact [email protected]. Account deletion is permanent and cannot be undone.

9. Modifications to Subscription Plans

Tekyeka reserves the right to modify subscription plan pricing, features, and limits at any time with prior notice. If Tekyeka makes material changes to your subscription plan, you will be notified at least 30 days in advance. If you do not agree to the changes, you may cancel your subscription before the changes take effect without penalty.