U.S. Privacy Policy

1. Introduction

This Privacy Policy describes how Tekyeka LLC ("Tekyeka," "we," "our," or "us") collects, uses, retains, discloses, and deletes your Personal Information on the Tekyeka website and mobile applications (the "Platform"). It also explains the legal rights and options with respect to your information depending on where you reside.

By using the Platform, you confirm that you have read and understood this Privacy Policy, and the applicable Terms of Service (together referred to as the "Agreement").

2. General Terms

In this Privacy Policy:

• Tekyeka LLC is referred to as "Tekyeka," "we," "our," or "us."
• Users of the Platform (vehicle owners seeking services and automotive service providers performing services) are referred to as "You," "Customer(s)," or "Provider(s)."
• The "Platform" refers to Tekyeka's website at tekyeka.com and its mobile applications.
• "Terms of Service" refers to the Tekyeka Terms of Service governing your use of the Platform. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service.
• "Personal Information" is information that can directly or indirectly identify, or can reasonably identify, an individual, to the extent regulated under applicable privacy laws.

3. Collection of Personal Information

We collect personal information directly from you when you provide it to us or from your use of the Platform. Some examples of Personal Information we collect includes the following:

• Contact Information, such as your first and last name, email address, physical address, and phone number which is needed to set up an account and facilitate service coordination.
• Billing Information, such as your credit or debit card number, expiration date, security code, and zip code for payment processing.
• Identity Information, such as your date of birth, tax ID number (EIN), or government-issued identification documents. For Providers, government-issued ID verification is conducted through Veriff, a third-party identity verification service. Tekyeka does not store images of your identification documents — they are retained and managed solely by Veriff in accordance with Veriff's Privacy Policy. Tekyeka receives only a verification result (approved, declined, or resubmission requested) and a session identifier.
• Biometric Information. As part of our provider verification process, Tekyeka uses Veriff, a third-party identity verification service, to confirm the identity of individuals applying to become providers on our platform. This process includes both document-based verification (scanning a government-issued ID) and biometric verification (a live selfie or short video compared against the submitted ID document). When a provider completes identity verification, Veriff captures images of the provider's government-issued ID and a live facial image or video, and uses biometric technology to compare the two for a match. This information is used solely to verify a provider's identity and prevent fraudulent applications to the Tekyeka platform. We do not use biometric data for any advertising, marketing, or profiling purpose. Veriff OÜ processes and stores this data on Tekyeka's behalf as a data processor under an applicable data processing agreement. Tekyeka does not receive or store the biometric identifier (the facial geometry data generated during comparison) itself. Tekyeka receives only a session identifier and the verification result (approved, declined, or resubmission requested). Biometric data is retained and deleted by Veriff in accordance with Veriff's Privacy Policy and applicable law. Tekyeka does not sell, lease, trade, or otherwise profit from biometric data, and does not disclose it to any party other than Veriff for the purpose described above. Before beginning identity verification, providers are shown a separate consent screen describing this data collection and must affirmatively agree before proceeding. Providers may decline to proceed with verification, in which case they will not be able to complete provider onboarding. Providers with questions about our collection, use, or retention of biometric data, or who wish to make a request regarding their data, may contact us at [email protected].
• Vehicle Information, such as your vehicle's year, make, model, trim, mileage, engine type, transmission, color, and license plate number. This information is used to help Providers prepare accurate quotes and perform services.
• Service Request Information, such as information about the automotive service you are seeking, including the time, date, location, and details of the service needed. If you are a Provider, we also collect information about your services, rates, skills, and certifications.
• Location Data, including data derived from an IP address, city or postal code, or precise latitude/longitude coordinates. This is used to match Customers with nearby Providers. During active mobile service jobs, a Provider's real-time location may be shared with the Customer who booked the service, for the sole purpose of coordinating arrival and service delivery. This location sharing is limited to the duration of the active job.
• User Generated Content Information, such as information submitted via email or chat messages between you and us or between you and other users. This can include photos shared between users via chat related to the service request or vehicle condition.
• Provider Documentation, such as proof of insurance, business licenses, and employer identification numbers (EIN), submitted by Providers during the onboarding process. These documents are stored with encryption at rest and are scanned for malware before storage. They are accessed only by Tekyeka staff for verification purposes.
• Sensitive Provider Identification Information. For Providers, we collect your date of birth (DOB) during the application process solely to verify that you meet the minimum age requirement (18 years or older) to operate as a Provider on the Platform. Your DOB is never shared with customers. Tekyeka does not collect or store your Social Security Number (SSN). Background check screening is initiated through Checkr, Inc., whose hosted page collects any additional sensitive identification information directly from you.
• Background Check Information. Background checks may be conducted through Checkr, Inc. (checkr.com), a third-party Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA). Results may include criminal history, sex offender registry checks, and SSN trace. Checkr's Privacy Policy governs their handling of your information. You will receive a separate FCRA disclosure and authorization prior to any background check being initiated. See our FCRA Disclosure.
• AI-Assisted Diagnostic Information, such as vehicle issue descriptions and diagnostic inputs submitted through Tekyeka's AI-assisted service request tools. This information is used solely to generate service request details and improve the Platform.
• Data from Cookies and Similar Technologies as described in our Cookie Policy, which sets out the different categories of cookies and similar technologies that the Platform uses and why we use them.
• Device Data, including data about the type of device or browser you use, your device's operating system, internet service provider, device's regional and language settings, and device identifiers such as IP address.
• Service Use Data, including your activities on the Platform's features and webpages, the time of day you browse, and emails and notifications that you view and may interact with.
• Third Party Information. If you registered through a partner, they may provide us with information such as your name, address, phone number, email, or purchase history related to your requests.

4. Use of Personal Information

We use your Personal Information for business and commercial purposes, which includes the following purposes:

• To operate and make available the Platform.
• To connect Customers with Providers to fulfill automotive service requests.
• To personalize your experience on the Platform.
• For billing and fraud prevention to ensure a safe and secure environment to facilitate financial transactions.
• To conduct identification and background checks on Providers, as permitted by applicable laws.
• To ensure the safety of our users both online and offline.
• To maintain the integrity of the Platform.
• For analysis to improve the Platform.
• To contact you with transactional and promotional communications.
• To provide you with customer support, and to assist in the resolution of your, or a third party's, complaints.
• To enforce the relevant Terms of Service; and
• As otherwise set forth in other terms of the Agreement or as otherwise permitted under applicable laws.

5. Disclosure of Personal Information

We share your Personal Information with third parties for the following purposes:

Service Providers

To operate the Platform and process Personal Information in accordance with Tekyeka's instructions and on its behalf, such as the following business and commercial purposes:

• PayPal, Inc. — payment processing, subscription billing, and financial transaction fulfillment;
• Mercury — provider payout processing (US ACH bank transfers);
• Veriff — identity document verification and biometric identity verification (veriff.com);
• Checkr, Inc. — background check screening and consumer reporting (checkr.com);
• Appwrite — user authentication, session management, and secure document storage;
• Resend — transactional email delivery;
• Fraud prevention and detection;
• Data analytics;
• Website hosting and infrastructure;
• Technical support; and
• As otherwise set forth in other terms of the Agreement or as otherwise permitted under applicable laws.

Other Users

We may share your contact information with another user, or their legal or other authorized representative, to resolve an investigation or dispute related to, or arising from, an interaction between you and another user of the Platform, or between us and a third party related to the Platform. For example, we share your service address and contact information with the Provider you accept an offer from, so they can perform the service.

Legal Obligations

We may disclose your Personal Information to comply with applicable laws, or as requested by courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, to the extent permitted under applicable laws, or where disclosure is reasonably necessary to address any activity that may expose us or a third party to legal or regulatory liability.

We may also disclose your Personal Information to a relevant third party in our sole discretion, and to the extent permitted by applicable law, if we have reason to believe there has been an injury or an actual or possible interference with the rights of users, Tekyeka and its parents, partners, or the general public.

Merger or Acquisition

We may also share your Personal Information with interested parties in connection with, or during negotiations of, any proposed or actual merger, purchase, or sale of all or any portion of our assets to another business.

6. Retention of Personal Information

We retain your Personal Information for as long as necessary to provide you with our products and services and fulfill the purposes described in this Privacy Policy. When we no longer need to use your information and there is no need for us to keep it to comply with our legal obligations or to the extent permitted under applicable laws, we'll either delete it from our systems or deidentify it so that we can't use it to reidentify you.

7. Your Rights and Choices

Depending on where you live, you may have certain privacy rights under regional or local law.

Opt-Out of Promotional Communications

You may opt-out of receiving promotional updates via email, SMS, or push notifications by visiting your Account Settings and adjusting your notification preferences. Other opt-out mechanisms include:

• Opt out of promotional email marketing by clicking the unsubscribe link in the email.
• Opt out of promotional text messages by following the instructions provided in those messages to text the word "STOP."

We may still continue to send you transactional communications, such as those about your account, service requests, transactions, servicing, or ongoing business relationship with you.

Right to Access and Data Portability

You have the right to access the Personal Information we have about you. In particular, you have the right to request the following from us:

• The categories of Personal Information we have collected about you;
• The categories of sources from which the Personal Information was collected;
• The categories of Personal Information about you we disclosed for a business purpose;
• The categories of third parties to whom the Personal Information was disclosed for a business purpose;
• The business or commercial purpose for collecting the Personal Information; and
• The specific pieces of Personal Information we have collected about you.

Right to Correct

You have the right to update and correct inaccuracies in your account at any time by logging in and accessing your profile settings. There, you can view, update, and correct your account information.

Right to Delete

You have the right to delete the Personal Information we have about you. Please note we may retain certain Personal Information to comply with our legal obligations or to the extent permitted under applicable laws.

Right to Non-Discrimination

You have the right to non-discriminatory treatment by us should you exercise any of these rights.

To exercise any of these rights, please email [email protected]. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request.

8. Contacting Us

If you have any questions about this policy or our privacy practices, you may contact us by email at [email protected] or by sending us a letter to:

Attn: Legal

Tekyeka LLC

1130 Ogletown Road, Suite 2

Newark, DE 19711

United States

9. Jurisdiction-Specific Provisions

Residents of the United States

Right to Opt-Out of Sale. Tekyeka does not sell your Personal Information to third parties. We do not engage in the sale or sharing of your data for advertising purposes. As such, there is no need to opt out of data sales.

Illinois Residents — Biometric Information Privacy Act (BIPA). For detailed information about our collection, use, processing, and retention of biometric data, please see the Biometric Informationsection in Section 3 (Collection of Personal Information) above. Biometric data is collected and processed solely by Veriff on Tekyeka's behalf and is not sold or disclosed to any other third party. Illinois Providers who decline to complete biometric verification will not be eligible to complete onboarding as a provider on the platform.

California Residents. California residents may request: a list of the categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties' own direct marketing purposes, and a list of the categories of third parties to whom we have disclosed such information. To exercise a request, please email [email protected]. Note we may request additional information to verify your identity and confirm your California residence.

Residents of Canada

Transfer of Data. We and our affiliates primarily store your Personal Information on servers located and operated within the United States to provide and operate the Platform. By accepting the terms of this Privacy Policy, you acknowledge the transfer to and processing of your Personal Information on servers located in the U.S.

Residents of the European Economic Area (EEA), Switzerland, and the United Kingdom

Tekyeka does not currently offer services to residents of the EEA, Switzerland, or the United Kingdom. If you believe you have accessed the Platform from these regions and wish to have your data removed, please contact us at [email protected] and we will process your request within 30 days.