Dispute Best Practices

The best time to prevent a dispute is before the job starts. These habits protect you and create a clear record if an issue is ever raised.

Document Everything

1. 1

   Take before and after photos

   • Photograph the vehicle — especially the service area — before you begin any work
   • Take after photos once the job is complete
   • This is your strongest evidence if a damage claim is filed
2. 2

   Confirm scope in writing

   • Use in-app messaging to confirm exactly what is being done before starting
   • A written record is far more defensible than a verbal conversation

On the Job

1. 1

   Do not start unclear work

   • If the scope exceeds what was quoted, clarify before you begin — not during or after
2. 2

   Stay professional at all times

   • All in-app communications are reviewable by the team during a dispute
   • Professional, clear communication helps your case — aggressive responses hurt it

After the Job

1. 1

   Mark Completed promptly

   • Mark the job Completed as soon as work is done — this starts the 48-hour dispute clock
   • Delays in marking complete create ambiguity about when the job actually finished