Provider Cancellation Policy

Cancellations are only available while a job is in an early stage. The further into a job you are, the less flexibility there is to cancel. Once a job is In Progress or Completed, the only path forward is to file a dispute.

When You Can Cancel

1. 1

   Booked

   • Cancellation is allowed — you have not yet left for the job
   • Customer receives a full refund
   • No compensation is paid to you
   • Cancellation is recorded in your statistics
2. 2

   En Route

   • Cancellation is allowed — but you have already left for the job
   • Customer receives a full refund — no fee is charged to them
   • You receive no compensation
   • Cancellation is recorded in your statistics
3. 3

   Arrived

   • Cancellation is allowed — but you are already on-site
   • Customer receives a full refund — no fee is charged to them
   • You receive no compensation
   • Cancellation is recorded in your statistics

When You Cannot Cancel

1. 1

   In Progress

   • Cancellation is not permitted once the job is In Progress
   • If something goes wrong, file a dispute instead
2. 2

   Completed

   • Cancellation is not permitted after job completion
   • Use the dispute process if there is an issue with payment or the job outcome