Managing Active Jobs

Once a customer accepts your offer, the job becomes active and you manage it through a defined lifecycle. Every status change is recorded and visible to the customer in real time.

Job Lifecycle

1. 1

   Booked

   • Offer accepted — job is confirmed and assigned to you
   • Customer is notified and waiting
   • Tap Mark En Route when you leave for the job
   • You can still cancel at this stage — see the Cancellation Policy article
2. 2

   En Route

   • You are on your way to the customer or the shop
   • Your live location is shared with the customer during this phase
   • Tap Mark Arrived when you reach the location
3. 3

   Arrived

   • You are on-site and preparing to start
   • Confirm the vehicle and service details with the customer
   • Tap Start Job to move to In Progress
4. 4

   In Progress

   • You are actively working on the vehicle
   • Cancellation is no longer available — file a dispute if something goes wrong
   • Tap Complete Job when the work is done
5. 5

   Completed

   • Job is finished — the customer is notified automatically
   • A 48-hour dispute window begins before payout is released
   • Payout is automatically transferred to your bank account after the window closes

Accessing Your Jobs

Active jobs (Booked, En Route, Arrived, In Progress) appear in the **Activity** tab of the hub. Tap any active job to view details and advance its status.

Completed jobs appear in two places:

1. 1

   Support > Completed tab

   • Shows all completed jobs that are still within the 48-hour dispute window
   • This is where you file a dispute if there is an issue
   • Once a job disappears from this list, the dispute window has closed — payout releases automatically
2. 2

   Activity > History

   • Shows your full job history including all past completed jobs