Improving Your Rating

Your rating appears on every offer you submit. A higher rating makes you more competitive and helps customers choose you with confidence.

The Basics

1. 1

   Do quality work

   • Deliver exactly what you quoted — quality and completeness are the biggest drivers of 5-star reviews
   • If you hit an unexpected issue mid-job, communicate it to the customer before it becomes a surprise
2. 2

   Be punctual

   • Arrive on time and update your job status accurately as you go: En Route, Arrived, In Progress, Completed
   • Customers notice when status updates are timely and accurate
3. 3

   Communicate clearly

   • Respond to customer messages promptly and professionally
   • Setting expectations before you start leads to better reviews every time

Common Causes of Low Ratings

1. 1

   Arriving late without notice

   • If you are running behind, message the customer before they start wondering where you are
2. 2

   Leaving a mess

   • Clean up after the job — remove used parts, packaging, and any debris
3. 3

   Surprise scope changes

   • Be explicit about what is and is not included in your price before you begin — not after

Ratings cannot be removed by providers. Focus on consistent quality over time — a strong overall rating is one of the most durable competitive advantages on the platform.