Reporting an Issue

Tekyeka's support system is available to all registered users via Menu > Support. Use it to report safety incidents, provider misconduct, billing concerns, or anything that needs team review.

What You Can Report

1. 1

   Provider misconduct or safety concern

   • Unprofessional behavior, harassment, or actions outside what was agreed
2. 2

   Vehicle damage

   • New damage caused during service — also use the dispute flow within 48 hours for payment-related claims
3. 3

   Billing or account issues

   • Unexpected charges, payment errors, or account access problems
4. 4

   Technical issues

   • App bugs, missing job history, or anything not working as expected

How to Report

1. 1

   Open Support

   • Tap Menu > Support from anywhere in the app
2. 2

   Describe the issue

   • Include the job, provider, date, and a clear description of what happened
   • Attach any relevant photos or screenshots
3. 3

   Submit

   • The Tekyeka support team reviews all reports and follows up via in-app notification or email

Emergency Situations

Call 911 first if there is immediate danger. Report to Tekyeka support after you are safe.