How to File a Dispute

If you are not satisfied with a completed job, you can open a dispute within 48 hours of the job being marked Completed. Disputes are reviewed manually by the Tekyeka team and funds are held until a decision is reached.

When to Dispute

File a dispute if the work was not completed as described, the service quality was unacceptable, or there was damage to your vehicle. Do not file a dispute for cancellations — use the cancellation flow instead.

How to Open a Dispute

1. 1

   Go to your completed job

   • Navigate to Activity and select the completed job
2. 2

   Tap "File a Dispute"

   • This option is available for 48 hours after the job is marked Completed
   • After 48 hours, funds are released and disputes are no longer accepted
3. 3

   Describe the issue

   • Provide a clear description of what went wrong
   • Attach any photos or evidence that support your claim
4. 4

   Submit

   • Once submitted, the Tekyeka team is notified and funds are held pending review