Meeting Providers Safely

Mobile service is convenient — the provider comes to you. These practices make every mobile job safe and smooth.

Before the Provider Arrives

1. 1

   Confirm via the app

   • Check the provider's photo, name, and vehicle info in the active job screen before they arrive
   • Use live tracking to follow their approach in real time
2. 2

   Choose a safe meet location

   • Your driveway, a well-lit parking lot, or any familiar location where you feel comfortable
   • Avoid isolated or poorly lit spots — especially for first-time bookings
3. 3

   Keep your phone accessible

   • Stay reachable throughout the service — you can message the provider through the app at any time

When the Provider Arrives

1. 1

   Verify before work begins

   • Confirm the vehicle and provider match what is shown in the app before they start any work
   • If anything does not match — different vehicle, different person — do not allow work to begin and contact support immediately
2. 2

   You are welcome to observe

   • You are not required to stay with the vehicle, but you are welcome to be present during service

If Something Feels Off

Trust your instincts. If anything feels wrong — the person or vehicle does not match the app, the situation feels unsafe — step away. Call 911 if there is immediate danger, then report the incident through Menu > Support once you are safe.