What Disputes Cover

A dispute can be filed when a completed job did not go as agreed. This covers what qualifies and what does not.

Valid Dispute Reasons

1. 1

   Work not completed as described

   • The provider did not complete the agreed service, or a step was skipped
2. 2

   Unacceptable work quality

   • The completed work is noticeably below a reasonable standard
   • The original issue was not resolved
3. 3

   Vehicle damage caused during service

   • New damage appeared on your vehicle during or after the service
   • Take before and after photos on every job to document your vehicle condition

Not Covered

1. 1

   Cancellations

   • Cancellations have a dedicated flow in the app — do not file a dispute for a cancellation
2. 2

   Price disagreements after acceptance

   • The accepted offer price is final — disputes cannot renegotiate an accepted price
3. 3

   Jobs past the 48-hour window

   • Disputes must be filed within 48 hours of the job being marked Completed
   • After this window closes, funds are released and disputes are no longer accepted