Dispute Timeline & Resolution

All disputes are reviewed manually by the Tekyeka team. There is no automated resolution — every case is handled individually to ensure a fair outcome.

What to Expect

1. 1

   Dispute filed

   • Funds are immediately held — the provider cannot access payment while a dispute is open
   • Both parties may be asked to provide information or evidence
2. 2

   Under review

   • The Tekyeka team reviews all submitted evidence from both sides
   • Review times vary — you will be updated via in-app notification and email
3. 3

   Decision issued

   • A decision is made manually by the Tekyeka team
   • Possible outcomes include a full refund, partial refund, or funds released to the provider
   • The decision is final — you will be notified of the outcome and reasoning